Order & Shipping Information

Processing Time

Processing time is currently 3 to 5 business days

Please allow time for us to properly process your order. Orders are processed in the order in which they are received. If you need your order sooner than our processing time, any expedited shipping method will bypass our processing time and move you to the front of the line.Add 1 business day for processing to each of the method times below to calculate your estimated delivery date.

Shipping Methods

Standard Methods

Add 3-5 business days for processing to each of the method times below to calculate your estimated delivery date.

Priority Mail 1-3 Day™
- 1-3 business days based on destination. NOT guaranteed.

UPS Ground
- 2-5 business days.

UPS 3-Day Select
- 3 business days. Guaranteed.

Expedited Methods

Add 1 business day for processing to each of the method times below to calculate your estimated delivery date.

UPS 2nd Day Air
- Delivery by the end of the 2nd business day. Guaranteed.

Priority Mail Express 1-2 Day™
- 1-2 business days based on destination. Guaranteed.

UPS Next Day Air Saver
- Next business day delivery by end of day. Guaranteed.

UPS Next Day Air
- Next business day delivery by noon for most locations. Guaranteed.

UPS Next Day Air Early AM
- Next business day delivery by 8 to 10 AM based on destination. Guaranteed.

Canadian Methods

UPS Standard
- Delivery date based on origin and destination. Standard method.

UPS Worldwide Expedited
- 2 business days expedited.

UPS Express Saver
- Next business day expedited. Guaranteed.

Other Methods

Local In-Store Pickup
- Please allow 2 business days to Process your order. We will call you when your order is ready for pick-up.

Frequently Asked Questions

When will I get my order?

Your orders' estimated delivery date will depend on the shipping method you pick at checkout. To estimate your delivery date use the "Shipping Methods" list to the left to see how long your methods processing time and shipping time is. Add your processing time and shipping time and that is how long it is estimated until your orders delivery.

Learn more about shipping

How can I track my package?

If the shipping method you picked comes with tracking, you may enter in your tracking number provided on your shipping confirmation email into the appropriate handler below.

USPS Tracking:
Click here to track your USPS package.

UPS Tracking:
Click here to track your UPS package.

Why isn't there tracking for my order?

While most shipping methods provide tracking, some do not. If tracking was available for your order you will receive a tracking number in your shipping confirmation email. If you did not get a shipping confirmation email, first check online in the 'My Account' page that your order has shipping. You can find it near the bottom of 'My Account' in the section named 'Order / Billing History' under Shipping Status. If it says your order has shipping and you did not get a shipping confirmation email, please check your email spam box to see if it got mistakenly marked as spam. If you still can not find it, then contact us and we can help you locate your package.

Learn more about tracking

Where is my stuff?

To find the most updated information about your order visit 'My Account' in the section named 'Order / Billing History' under Shipping Status and use any tracking number that was provided.

If tracking says "Delivered;" and you
have not yet received your package:
Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days. If you've waited a couple of days and you still don't have the package see if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package. Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible. Most packages arrive by the estimated delivery date listed in . If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m. If you still have not received your package, please contact us and we can help you.

If no tracking information was provided:
If your package was recently shipped, or if it's been sent to an international address using Standard or Expedited Shipping, tracking might not be available. If your package doesn't arrive by the estimated delivery date listed in, please wait a few more days. Usually packages arrive on or shortly after the estimated delivery date. If you still have not received your package, please contact us and we can help you.

Contact us if you still can't locate your package.

Do you ship Internationally?

We do ship Internationally to Canada online through our website coins4me.com.

For all other countries International shipping options will vary depending on your address. To see what options & rates are available for you please call us. Your packages may be subject to the customs fees and import duties of the country to which you have requested your order be shipped too. These charges are always the recipient's responsibility.

If we can ship to your country we will have to take your order via email, phone or fax (NEVER email your full credit card information in one email, always break it into at least 3 separate emails for security reasons).

Learn more about International Shipping


Full Order & Shipping Policy

Ordering

Orders By Internet

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On each product page will be a button that controls your Shopping Bag. You may add the item shown on the page by clicking the "Add to Bag" button. You may review your running bill by clicking the "Shopping Bag" or you may finalize your order by clicking the "Checkout" button. Remember that you will be able to edit your shopping bag at any time by clicking on either the "Update" or "Delete" buttons.

Orders By Phone

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To order by phone call us toll free at 1-877-571-4400 during our open store hours. Be sure you have made all the choices necessary to place your order. Our online shipping hours are Mon. – Fri. 10am – 6pm Eastern Time Zone.

By Mail & Fax

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To make ordering easy we suggest using our shopping bag and print out the order. The shopping bag will prepare orders for SECURE electronic mail, postal mail and faxing. Our fax number is 1-937-436-9967. If you must email your order to us, NEVER email your full credit card information in one email, always break it into at least 3 separate emails for security reasons we cannot be responsible for.

You can mail your orders to Mailing & Store Address:
CCJC
38 West Franklin Street
Dayton, Ohio 45459

Ordering & Store Hours

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CCJC online shipping hours are from Monday to Friday, 10am to 6pm Eastern Time Zone. Our online department is closed on Saturday, Sunday, and on all Major Holidays. ONLINE STORE HOURS - 24 Hours A Day!

Price Fluctuations

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Many of the items featured on our site are subject to metal market price fluctuation. For this reason, many prices indicated on this site are subject to change without notice. All orders for bullion are subject to acceptance by our company, this includes silver medallions and coin bezels. In a bullish market prices change rapidly and we reserve the right to refuse orders due to volatile gold, silver or platinum prices. Placing an order online does not mean your order is accepted, it only the first step of you submitting your order for review by our order department.

Product Availability

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Not all items listed on our website are in stock at all times. To confirm inventory available on a specific item please call us toll free at 1-877-571-4400. Some items listed on our site are very limited quantities or one-of-a-kind in our stock. Since an unfilled order is disappointing to both of us we request you list alternate choices when ordering. (This can easily be done during the check out process under our "Notes" section.) In the event a particular product is sold out, then we reserve the right to either process partial orders and make refunds, or reject your entire order and refund your payment in full. In the rare instance we do not have an item in stock, it will be indicated on the receipt.

Please note that our coin lists do not necessarily mean that we have all coins available at any given time. Early dates and higher grades are becoming increasingly difficult to locate. We acquire coins on a daily basis, which we are constantly adding to our inventory. If we don't have the coins you want in stock, we'll make every effort to locate them.

Authenticity & Grading

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All coins are unconditionally guaranteed genuine forever! Grading of coins is by ANA Grading Standards. Our staff has been buying and selling for over 40 years, and we have numerous awards in the business. Experience is shown in our quality, value and reliability.

International Orders

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We do ship Internationally to Canada online through our website coins4me.com.

For all other countries International shipping options will vary depending on your address. To see what options & rates are available for you please call us. Your packages may be subject to the customs fees and import duties of the country to which you have requested your order be shipped too. These charges are always the recipient's responsibility.

If we can ship to your country we will have to take your order via email, phone or fax (NEVER email your full credit card information in one email, always break it into at least 3 separate emails for security reasons).

All International orders are subject to acceptance by CCJC. Please note CCJC has the right to refuse any order for any reason, nor accept credit card numbers issued outside the United States; due to an extreme amount of claims and loss of packages. Placing an order online does not mean your order is accepted, it only the first step of you submitting your order for review by our order department.

We do ship to United States military addresses.

Order Acceptance

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Orders are not valid until accepted by Centerville Coin & Jewelry Connection. We reserve the right to limit quantities, and discontinue accepting orders at any time without advanced notice. Centerville Coin & Jewelry Connection accepts orders only under the terms and conditions published here.

Payment

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We accept VISA, MasterCard, and Discover. Occasionally we may require signature or proof of identification on credit card transactions. This is for your protection and ours! All orders must be paid with U.S. funds. Your card will be automatically charged by our secure system, when you place your order online.

We no longer are able to accept payments through Paypal, due to changes in Paypals' policy, and do not foresee being able accepting Paypal again anytime soon. We are looking into accepting more payment options in the future. Until then we are sorry for any inconvenience this might have caused.

Please note that ALL transactions are secure, and encryption varies depending on your web browser. Looks for the "https://" in your URL bar when visiting your shopping bag, account area, and checkout. This indicates our site is secure and encrypted by digicert and all personal information and credit card information is safe. All activity on this website is monitored for fraud and abuse. Please be advised that your IP address is being logged to ensure the validity of each user.

For phone and mail/fax orders we still accept personal check, money orders, cashiers checks, VISA, MasterCard, and Discover. Sorry, but we do not ship items C.O.D. All orders must be paid with U.S. funds. Please allow 10 business days for personal check, money order or cashiers checks to clear.

Ohio State Sales Tax

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Ohio State residents are subject to 7.25% sales tax. There is currently state sales tax on bullion and numismatic items. We ask if you do not agree with the law requiring sales tax on items you please write you state representatives and governor.

Shipping

Estimated Delivery Date

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Please note shipping method time is not your estimated delivery date and does NOT include our processing time. Please allow time for us to properly process your order. Orders are processed in the order in which they are received. Processing time is currently 3 to 5 business days. Your orders' estimated delivery date will depend on the shipping method you pick at checkout. To estimate your delivery date use the "Shipping Methods" list at the top left of this page to see how long your methods processing time and shipping time is. Add your processing time and shipping time and that is how long it is estimated until your orders delivery.

If you need your order sooner than our processing time, any expedited shipping method will bypass our processing time and move you to the front of the line. If you have a date you absolutely must have your package in hand please list it in the "Special Instructions" field on our check out page. Our staff will then be able to assist you in getting your package when you need it.

During peak shopping holidays we may need additional time to process your order. Please also take into account any weather conditions that may effect your packages transit to you as well as any other unforeseen events. After your package leaves our warehouse we are unable to control the shipping time.

Shipping Methods

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We offer for your convenience two types of shipping: standard and expedited. Standard shipping methods are the economical and cost-effective choice for packages you do not need immediately. For standard shipping methods add 3-5 business days for processing to each of the shipping method times to calculate your estimated delivery date. Expedited shipping methods are our fastest services available, when you need your package faster than normal and by an exact date. Expedited shipping methods will bypass our processing time and move you to the front of the line, however it may still take 1 business day to processing. For expedited shipping methods add 1 business day for processing to each of the shipping method times to calculate your estimated delivery date.

We reserve the right to upgrade or change the requested shipping service to a equal or better shipping service.

To see what your UPS or USPS shipping transit time will be for your order, pick either UPS or USPS and follow the appropriate link. Set it to be shipped from Dayton, 45458.

UPS Time-in-Transit Calculator
USPS Time-in-Transit Calculator

Choose your shipping method based on how quickly you need to receive your order after our processing time. Our preferred shipping method is UPS.

Guaranteed Shipping Date

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If you need your package by a specific date. You may pick an expedited shipping method for guaranteed shipping time. For guaranteed shipping methods, if the shipping time exceeds the UPS or USPS estimated time you may be able to get your shipping fees refunded by UPS or USPS.

High Value Orders

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All shipping prices for packages over $300 are estimated; please contact us with your zip code and item information prior to ordering for an exact shipping quote. Please be aware that any order over $300, or those orders not being shipped to the billing address may require a signature. The carrier will leave a notice if a signature cannot be obtained.

Shipping on Customers Account

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For customers wanting us to ship their order using their shipping account, we reserve the right to charge a $5-10 handling fee.

Order Shipping Confirmation Notice

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We will notify you by email, per email provided in the order, the evening your order is shipped. If you did not get a shipping confirmation email, first check online in the 'My Account' page that your order has shipping. You can find it near the bottom of 'My Account' in the section named 'Order / Billing History' under Shipping Status. If it says your order has shipping and you did not get a shipping confirmation email, please check your email spam box to see if it got mistakenly marked as spam. If you still can not find it, then contact us and we can help you locate your package.

Tracking

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If the shipping method you picked comes with tracking, you may enter in your tracking number provided on your shipping confirmation email into the appropriate handler below.

USPS Tracking:
Click here to track your USPS package.

UPS Tracking:
Click here to track your UPS package.

While most shipping methods provide tracking, some do not. If tracking was available for your order you will receive a tracking number in your shipping confirmation email. If you did not get a shipping confirmation email, first check online in the 'My Account' page that your order has shipping. You can find it near the bottom of 'My Account' in the section named 'Order / Billing History' under Shipping Status. If it says your order has shipping and you did not get a shipping confirmation email, please check your email spam box to see if it got mistakenly marked as spam. If you still can not find it, then contact us and we can help you locate your package.

Combine Shipping

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You can combine shipping on orders that have not yet been shipping by contacting us prior to shipment. Combined shipping cost will provided once you contact us and will depend on the items ordered.

Local In-Store Pickup

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For customers who live close to our retail store located in Centerville, Ohio we offer in-store pickup for online orders. Please allow 2 business days to Process your order. We will call you when your order is ready for pick-up.



We reserve the right to correct our mistakes.