SITE FEATURES
How do I write a product review?
How do I use Wish List?
How do I use the Gift Registry?
How to change my password?
I forgot my password.
I forgot my e-mail to log in.
How do I change my address?
How do I view my order / billing history?
Unsubscribe from Email Newsletters


PAYMENT & PROMOTIONS
How do I use a coupon?
Why isn't this coupon working?
Why did you charge me sales tax?
What payment methods are available?
SHIPPING & DELIVERY
How can I track my package?
Why isn't there tracking for my order?
Do you ship Internationally?
Where's My Stuff?
Can I combine shipping?
PROBLEM WITH AN ORDER
Damaged Items
Wrong Items
Missing Items
Defective Items
Exchanges
CHANGING OR CANCELING ORDERS
Canceling Items or Orders
Changing an Order Before It Ships
Adding Items and Combining Orders
RETURNS & REFUNDS
Items That Can't Be Returned
What's is your return policy?
How do I return an item?
How soon will I receive my refund?

SITE FEATURES

How do I write a product review?
Go to the page of the product you want to review. Click the 'Reviews' button in the third tabbed section below the Add to Bag button. Click the 'Rate It!' button. A small window will pop up asking for you to rate the product. Choose your star rating then type below your comments. When done hit Submit. Please note that only registered customers can rate items.

How do I use Wish List?
Wish List is great for saving items you may want to buy later in an easy place where you can manage them. Go to the page of the product you like. Under Add to Bag, click the 'Add to Wish List' button. The product is now in your wish list, and you can add it to your shopping bag at any time or delete it if you change your mind. You can view your Wish List at any time by clicking 'My Account' at the top right of any page. Then click 'View Your Wish List'.

How do I use the Gift Registry
You can use the Gift Registry like a normal gift registry you might use for a wedding, baby shower, or bridal registry. The Gift Registry also works great for Christmas gift lists, or just sharing a list of items you love with friends and family.

To add an item to your registry just go to the product's page and click the 'Add to Gift Registry' button under Add to Bag. You can then setup your registry to be searchable by other people or anonymous. You also will be provided a link for sharing your list. You can view your Gift Registry at any time by clicking 'Gift Registry' button on the blue bar. To search for a gift registry, click the 'Gift Registry' button on the blue bar, then at the top of that page click 'To search for someone else's gift registry, click here'.

How to change my password.
Click on the 'My Account' button at the top right of any page. Under the 'Account & Contact Info' section type in your new password under 'Change Your Password:'. Then 'Confirm Your Password Change:' by typing in your new password again. When done click the button 'Update Account'.

I forgot my password.
If you forgot your password you can request a new ONE TIME use only password by clicking the 'Login' button at the top right of any page. Then near the bottom under 'User Verification:' type in your email address you used to register your account and click the 'Request A New Password' button. You will then have to immediately change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.

I forgot my e-mail to log in.
If you have ordered from us you can find the e-mail you used on the invoice. If that e-mail does not work, an invoice is not available, or you have never ordered from us, the only other way to retrieve account information is by calling us or e-mailing us. We can then retrieve your information on our side. This may take up to 48 hours and you will be asked to confirm your identity before we can verify your information.

How do I change my address?
Click on the 'My Account' button at the top right of any page. Under the 'Your Address Book' section type in your new address under the appropriate section 'Billing Address' or 'Shipping Address' by clicking 'Change' then 'Edit'. When done click the button 'Save Edited Address'.

How do I view my order / billing history?
Click on the 'My Account' button at the top right of any page. Under the 'Order / Billing History' section click on the invoice you would like to view.

Unsubscribe from E-mail Newsletters
You can unsubscribe at any time from our e-mails by clicking the 'Unsubscribe' button at the bottom of any of our e-mail newsletters. Or you can e-mail us asking to be removed. Also make sure to check your preferences in your account by clicking the 'My Account' button at the top right of any page. Under the 'Account & Contact Info' unselect the 'OK to EMail'. When done click the button 'Update Account'. Please allow at least 48 hours for the removal process to be complete.

PAYMENT & PROMOTIONS

How do I use a coupon?
To use one of our online coupons, just enter in the code exactly as it is shown into the 'Coupon or Gift Card' section of Checkout and then click the button 'Apply Coupon'. We recommend copy and pasting the copy if able.

Why isn't this coupon working?
First make sure that the coupon offer is from us and that it is intended for our website (we do not accept coupons from other retailers or manufacturers). Then double check that you typed the coupon code correctly as shown. Make sure if letters are in CAPS to do so. Also double check that numbers are numbers and letters are letters. Example 1 is not L and zero is not the letter o. If the coupon code still does not work you can always leave a note in the 'Order Notes' section. Make sure to tell us what the coupon code is you tried and where you saw our offer. We can then manually look up and apply your coupon.

Why did you charge me sales tax?
Because we are located in Ohio and have a store, we are required to charge Ohio Sales Tax of 7.25% on all orders in Ohio. This includes shipping and billing address in Ohio. If you got charged sales tax and your shipping and billing address are NOT in Ohio please contact us.

What payment methods are available?
We currently ONLY accept the following payment methods: Visa, Mastercard, and Discovery. We do NOT accept Paypal in any form.

SHIPPING & DELIVERY

How can I track my package?
If the shipping method you picked comes with tracking, you may enter in your tracking number provided on your shipping confirmation email into the appropriate handler below.

USPS Tracking:
Click here to track your USPS package.

UPS Tracking:
Click here to track your UPS package.

FedEx Tracking:
Click here to track your FedEx package.

Why isn't there tracking for my order?
While most shipping methods provide tracking, some do not. If tracking was available for your order you will receive a tracking number in your shipping confirmation email. If you did not get a shipping confirmation email, first check online in the 'My Account' page that your order has shipping. You can find it near the bottom of 'My Account' in the section named 'Order / Billing History' under Shipping Status. If it says your order has shipping and you did not get a shipping confirmation email, please check your email spam box to see if it got mistakenly marked as spam. If you still can not find it, then contact us and we can help you locate your package.

Do you ship Internationally?
We do ship Internationally to most countries. International shipping options will vary depending on your shipping address. To see what options & rates are available for your international address please use the "Get Estimates" button on your Shopping Bag page. Your packages may be subject to the customs fees and import duties of the country to which you have requested your order be shipped too. These charges are always the recipient's responsibility. If your country is not one of the ones we allow, please contact us and we may be able to make special arrangements.

Where's My Stuff?
To find the most updated information about your order visit 'My Account' in the section named 'Order / Billing History' under Shipping Status and use any tracking number that was provided.

If tracking says "Delivered;" and you have not yet received your package:
Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days. If you've waited a couple of days and you still don't have the package see if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package. Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible. Most packages arrive by the estimated delivery date listed in . If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m. If you still have not received your package, please contact us and we can help you.

If no tracking information was provided:
If your package was recently shipped, or if it's been sent to an international address using Standard or Expedited Shipping, tracking might not be available. If your package doesn't arrive by the estimated delivery date listed in , please wait a few more days. Usually packages arrive on or shortly after the estimated delivery date. If you still have not received your package, please contact us and we can help you.

Can I combine shipping?
You can combine shipping on orders that have not yet been shipping by contacting us prior to shipment. Combined shipping cost will provided once you contact us and will depend on the items ordered.

PROBLEM WITH AN ORDER

Damaged Items
If the package and its contents appear damaged, immediately within 48 hours of receiving your package, contact our order department to file a claim by calling (937) 436–3003 or emailing us at web.mail@coins4me.com. Keep ALL cartons and packing material. Do not return the package to us without contacting us, or you may lose your right to file a claim. If you do not report a damaged package within 48 hours you will lose your right to file a claim.

Wrong Items
If you received a wrong item, that you did not order please immediately within 48 hours of receiving your package, contact our order department by calling (937) 436–3003 or emailing us at web.mail@coins4me.com. Do not return anything to us without first contacting us.

Missing Items
If you did not receive an item which you ordered, please immediately within 48 hours of receiving your package, contact our order department by calling (937) 436–3003 or emailing us at web.mail@coins4me.com.

Defective Items
If your item isn't working properly, first check the product manual if one is provided. You should contact the manufacturer for additional troubleshooting assistance, to request any missing pieces or replacement parts, or for more information about warranties for your item. If you're unable to resolve the issue after contacting the manufacturer, please contact us for additional help. Be aware that some items we sell are on closeout wholesale and are no longer produced. They may no longer be under any warranty by the manufacturer and no replacement may be available.

Exchanges
If for any reason within 10 days of receiving your product you are dissatisfied with your purchase, contact us to discuss exchanging your item for another. You may only exchange new, unopened items sold and fulfilled by Centerville Coin & Jewelry Connect. Items should be returned in their original product packaging with original tags attached. We do not take exchanges on personalized/custom items or engraved items. Do NOT return any items without first contacting us.

CHANGING OR CANCELING ORDERS

Canceling Items or Orders
To cancel an order before it ships please contact our order department by calling (937) 436–3003 or emailing us at web.mail@coins4me.com. Orders canceled after being shipping may be refunded less any delivery fees incurred and may be subject to an 15% restocking fee.

Changing an Order Before It Ships
To change an order before it ships please contact our order department by calling (937) 436–3003 or emailing us at web.mail@coins4me.com.

Adding Items and Combining Orders
To combine an order before it ships please contact our order department by calling (937) 436–3003 or emailing us at web.mail@coins4me.com. You can combine shipping on orders that have not yet been shipping by contacting us prior to shipment. Combined shipping cost will provided once you contact us and will depend on the items ordered.

RETURNS & REFUNDS

Items That Can't Be Returned
You may only return new, unopened items sold and fulfilled by Centerville Coin & Jewelry Connect. Items should be returned in their original product packaging with original tags attached. We do not take returns on used items, engraved/personalized items, coin jewelry (mounted in bezels) or bullion. Coin jewelry, bezels, and bullion will be purchased back at fair market value. Mag-Nif Coin Sorters/Counters may only be exchanged for another sorter/counter within 10 days of receipt.

What's is your return policy?
If for any reason within 10 days of receiving your product you are dissatisfied with your purchase, contact us to return the entire product(s) for replacement or refund less any delivery fees incurred. You may only return new, unopened items sold and fulfilled by Centerville Coin & Jewelry Connect. Items should be returned in their original product packaging with original tags attached. We do not take returns on used items, engraved/personalized items, coin jewelry (mounted in bezels) or bullion. Coin jewelry, bezels, and bullion will be purchased back at fair market value. Mag-Nif Coin Sorters/Counters may only be exchanged for another sorter/counter within 10 days of receipt.

View our full return policy .

How do I return an item?
If for any reason within 10 days of receiving your product you are dissatisfied with your purchase, contact us to return the entire product(s) for replacement or refund less any delivery fees incurred. You may only return new, unopened items sold and fulfilled by Centerville Coin & Jewelry Connect. Items should be returned in their original product packaging. We do not take returns on personalized/custom items or engraved items.

After receiving return authorization, proceed to return product(s) following instructions provided with authorization given. If the return is a result of our error, we will pay the return shipping costs with a printable label in the authorization given. We suggest that you insure your return because we cannot be responsible for item(s) until they arrive at our store.

Once we receive your return at our facility and process it, we will then issue your refund or merchandise credit. We can refund the purchase price exclusive of delivery charges, and credit card fees, if any, OR issue you a full merchandise credit good toward future purchases. Credit card orders may be subject to an 15% restocking fee. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have any questions about your return please call us at (937) 436–3003.

Orders returned without authorization from us may lose right to any shipping refund that may be applicable and may also be subject to an 15% restocking fee. Contact us first! (937) 436–3003 or emailing us at web.mail@coins4me.com

View our full return policy .

How soon will I receive my refund?
You will receive your refund after we receive the items returned. It may take up to 48 hours for your bank to process the refund.